1. How can I place an order?
Browse our products, select the shoe you want, choose your size and quantity, then click "Add to Cart." Proceed to checkout, enter your delivery details and complete your payment.
2. What payment methods do you accept?
We accept bank transfers, debit cards, and other secure online payment methods available at checkout.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can also track your order from your account dashboard.
4. What is your return policy?
We offer a 7-day return policy. If you receive a wrong item or a damaged product, contact us immediately and we will arrange a replacement or full refund.
5. How long will it take to receive my order?
Delivery within Lagos takes 1-2 business days. Delivery to other states in Nigeria takes 3-5 business days.
6. Can I change or cancel my order after placing it?
You can cancel or make changes to your order within 12 hours of placing it. Contact us as soon as possible via phone or email.
7. Do you ship outside Lagos?
Yes, we deliver nationwide across all states in Nigeria. Shipping fees vary by location and will be calculated at checkout.
8. How do I apply a discount code?
Enter your promo code in the "Discount Code" field at checkout and click Apply. The discount will reflect in your order total automatically.
9. Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We do not store your card details on our servers.
10. What should I do if I receive a wrong or damaged item?
Contact us within 48 hours of receiving your order via email or WhatsApp with a photo of the item. We will resolve it immediately with a replacement or refund.
11. Are your shoes true to size?
Yes, our shoes are true to standard Nigerian/UK sizing. If you are between sizes we recommend going a size up. Check our size guide on each product page for more details.
12. Do you have a physical store?
Currently we operate online only, making it easy and convenient to shop from anywhere in Nigeria and get your order delivered to your door.
